Frequently Asked Questions

DarkMatter stands out with its advanced multi-layered security architecture, zero-knowledge proof system, and decentralized escrow mechanism. We prioritize user anonymity with our proprietary routing technology that exceeds traditional Tor protections. Additionally, our vendor verification process is among the most rigorous in the darknet, ensuring only trusted sellers operate on our platform.

Our escrow system uses multi-signature cryptocurrency transactions that require multiple parties to sign off before funds are released. When you make a purchase, your payment is held in escrow until you confirm receipt and satisfaction with your order. This protects both buyers and sellers from fraud and ensures smooth transactions. If any disputes arise, our dedicated moderation team will review the case and make a fair resolution.

DarkMatter currently accepts Bitcoin (BTC) and Monero (XMR) for all transactions. We recommend using Monero for enhanced privacy as it offers superior anonymity features with untraceable transactions. Our built-in cryptocurrency converter allows seamless exchanges between BTC and XMR at competitive rates directly within the platform.

To access DarkMatter safely, always use the Tor browser with JavaScript disabled for maximum security. Verify our official .onion links through PGP-signed messages only from our verified channels. Never use regular browsers or third-party "bridge" services. For additional security, consider using a dedicated operating system like Tails or Whonix, and always enable 2FA on your account.

Our vendor verification process is comprehensive to ensure marketplace quality. Vendors must pay a non-refundable bond, provide PGP verification, and demonstrate established history from other reputable marketplaces. They undergo a probation period with limited listings and must maintain a 95%+ satisfaction rating. Regular security audits and mystery shopping by our team help maintain high standards across all vendors.

Your personal information is protected by military-grade encryption and zero-knowledge architecture. We don't store any personal data that could identify you, and all communications are encrypted end-to-end. Our system is designed so that even we cannot access your personal information, ensuring complete privacy and anonymity.

If you suspect a phishing attempt, immediately close the browser and clear all data. Always verify you're using official DarkMatter links by checking our PGP signatures. Never enter your credentials on suspicious sites. Report any suspicious activity to our security team through our official channels, and consider changing your password as a precaution.

To enable 2FA, go to your account settings and select "Security Options." Choose your preferred 2FA method (TOTP app or hardware key) and follow the setup instructions. We strongly recommend using a dedicated authenticator app like Authy or Google Authenticator. Never use SMS-based 2FA for maximum security.

PGP (Pretty Good Privacy) is an encryption standard that provides end-to-end encryption for your communications. It ensures that only you and the intended recipient can read your messages. Using PGP with vendors adds an extra layer of security and helps verify the authenticity of communications. We provide detailed tutorials on setting up PGP in our help section.

To make a purchase, browse our marketplace and select the product you want. Click "Buy Now" and follow the checkout process. You'll be prompted to select your payment method (BTC or XMR) and provide any required information. Your payment will be held in escrow until you confirm receipt of your order. Always read the vendor's terms and reviews before purchasing.

If you have a dispute, first try to resolve it directly with the vendor through our messaging system. If that fails, you can open a dispute ticket through our support system. Our moderation team will review all evidence and make a fair decision. Disputes are typically resolved within 48-72 hours. Always keep records of all communications and transactions.

Transaction times vary depending on the product and vendor. Digital products are typically delivered within 24-48 hours, while physical items depend on shipping times. All transactions are protected by our escrow system until you confirm receipt. Vendors are required to provide estimated delivery times in their listings.

Refund policies vary by vendor and are clearly stated in each listing. Most vendors offer refunds for defective or misrepresented products. If you're not satisfied, contact the vendor first to discuss the issue. If you can't reach an agreement, you can open a dispute ticket. Our team will review the case and make a decision based on our terms of service and the vendor's policies.